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Check Our FAQ's

How do I know if an item is available for collection or delivery?2021-01-21T12:55:07+00:00

Items for delivery only, have a blue info box next to the add-to-cart button explaining this. Items for delivery only, have a yellow box.

T-shirts that have custom prints are available for delivery only and not available for collection. All clothing with prints from the community are printed to order and dispatched directly to you, fresh off the print! Delivery usually takes about 4 days, so sit back, you’ll be looking cool in no time!

Items such as chalk and training aids are being sold from the stock we hold at Boulder Shack and are available for collection only. Why collection only? We’re running on a small team right now and this really helps us make these products available – at a great price, too!

When can I collect items from Boulder Shack?2021-01-20T18:24:36+00:00

We are generally here for collections on Mondays and Fridays between 10 am and 5 pm. These times may vary but will be shown to you when you checkout. Please just select a collection time window when checking out. This helps us ensure we don’t have queues and that your awesome climbing gear is ready to take away. If you have missed your collection time window then please just call or email using our contact page to arrange another time.

What are the postage costs?2021-01-21T12:56:15+00:00

All postage costs are included in the price shown on the product page. There are no additional postage costs at the checkout.

Please just note that some items are only available for collection, such as climbing equipment. If this is the case then you will see a big yellow box next to the ‘add to cart’ button letting you know.

How do I return an item?2021-01-20T18:25:05+00:00